FAQ's
What types of products do you offer for custom printing?
We offer a wide range of custom-printed products, including various types of fabric items like t-shirts, hoodies, and p-caps. Additionally, we provide printing services for office stationery, souvenirs, shields, awards, models, and fabric tags. Whether you need promotional items, branded apparel, or personalized gifts, we’ve got you covered.
Can I order custom-printed products in bulk?
Yes, we specialize in bulk orders for all our custom-printed products. Whether you're looking to outfit your team with branded apparel, create custom stationery for your office, or need souvenirs for an event, we can accommodate large orders to meet your needs.
Do you offer worldwide delivery?
Absolutely! We provide worldwide delivery service right to your doorstep, ensuring that no matter where you are, you can receive your custom-printed products without any hassle.
What is the process for placing an order?
To place an order, simply contact us with your specific requirements. We will guide you through the customization options, provide you with a quote, and once everything is finalized, we will begin production. A minimum of 50% advance payment is required to initiate the order, which should be made to our official company account due to the custom nature of our products.
How long does it take to complete an order?
The turnaround time depends on the complexity and size of your order. Typically, it takes between 7-14 business days to complete an order after we’ve received your advance payment and finalized all details. We strive to meet deadlines and ensure timely delivery.
What payment methods do you accept?
We accept payments through bank transfer to our official company account. A minimum of 50% advance payment is required to start the production process. The remaining balance should be paid before shipping. We will provide you with all the necessary account details once your order is confirmed.
Can I see a sample before placing a bulk order?
Yes, we offer sample production for an additional cost. This allows you to review the quality and design before committing to a larger order. Samples are subject to the same payment terms as bulk orders, with 50% advance payment required.
What if I’m not satisfied with the final product?
Customer satisfaction is our top priority. If there is an issue with the final product due to an error on our part, we will work with you to resolve it, either by offering a reprint or other suitable solutions. Please note that we do not offer refunds or returns for custom-printed products unless there is a defect or mistake on our end.
What customization options are available?
We offer extensive customization options across all our products, including different fabrics, colors, sizes, printing techniques, and finishes. Whether you want embroidered logos on caps, screen-printed designs on t-shirts, or engraved details on awards, we can tailor each item to your specifications.
How do I ensure the colors and design match my brand?
We recommend providing us with your brand’s Pantone colors, logos, and design files in high-resolution formats (such as AI, EPS, or PDF). We’ll use these files to ensure that the final product matches your brand's identity as closely as possible. We can also create a digital mockup for your approval before starting production.
Do you provide design assistance?
Yes, our design team can assist you in creating or refining your design for custom printing. Whether you need help with layout, color selection, or logo placement, we’re here to help bring your vision to life
What is your minimum order quantity?
Our minimum order quantity varies depending on the product, but for most items, it starts at 50 pieces. However, some items like shields, awards, or large-scale models may have different minimums. Please contact us for specific details based on your needs.
How can I track my order once it’s shipped?
Once your order has been shipped, we will provide you with a tracking number and the courier service details so you can monitor the delivery progress. Our team is also available to assist with any shipping-related inquiries.
Do you offer any discounts for large orders?
Yes, we offer discounts for large bulk orders. The discount rate depends on the quantity and type of product being ordered. Contact us directly to discuss your order size, and we’ll provide a tailored quote with applicable discounts.
What happens if my order is delayed?
While we strive to meet all delivery deadlines, unforeseen circumstances can sometimes cause delays. In such cases, we will inform you promptly and work to minimize the impact. We always prioritize clear communication and transparency throughout the process.